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Frequently Asked Questions

General

How is FidoAlert free? What the woof?!

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

Do you guarantee you can find my lost or stolen pet?

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

I just have my personal information on their tag. Is that enough? What if I am on a plane and I cannot be reached?

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

My pet doesn’t always wear their collar. What if they go missing without their tag on?

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

My pet is my travel companion. What happens if they get lost and I’m not at home?

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

How will I know text messages are sent to the right location?

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

If I live in an apartment complex or condo, will my neighbors receive an alert if I report my pet missing?

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

Lost Pet Process

What should I do if my pet goes missing?

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

How quickly will FidoTabby Alert notify the network after I report my missing pet?

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

Can I upload a photo of my lost pet to help in the search?

We stand firm behind our commitment to never charge a pet owner to help their lost pet find its way home. That money, instead, could be used by a pet owner to offer a lost pet reward. While our service is free to all pet owners it’s not free to us. Manufacturing customized pet tags, mailing them with paid postage and sending lost and found SMS text alert messages are significant expenses to our company. Even still, we are committed to fund this social mission.

How? We are funding this service by using revenue generated by our parent company, and completely separate core business, PetScreening. Our Founder & CEO had a long-term vision to create the first nationwide text-enabled lost and found pet alert system that would be no-cost whatsoever to any pet owner. He knew offering a free service to pet owners would be a significant expense to the company. Our Pack believed in his vision and made it our social mission. After several years of hard work and patience, PetScreening now has the financial means to support our Founder’s vision and our Pack’s social mission. The first nationwide text-enabled lost and found pet alert system that is free to all pet owners is now a reality. Woof & Meow!

How can I track updates on my pet’s search status?
Will I receive alerts if someone spots a pet that looks like mine?
What happens if my pet is found through FidoTabby Alert?
How long does FidoTabby Alert keep my pet on its active alert list?

Community and Rescue Partners

How does FidoTabby Alert work with local shelters and rescue organizations?
Can I volunteer to help find lost pets in my community?
Does FidoTabby Alert partner with veterinarians and pet stores?
How does the community receive alerts about a missing pet?
Can I receive alerts even if I don’t have a pet?
How are alerts sent to the community (email, text, phone call)?
What happens if I find a lost pet but don’t use FidoTabby Alert?
Can I suggest my local shelter to partner with FidoTabby Alert?

Privacy and Security

What security measures does FidoTabby Alert have to protect my data?
How can I update or change my contact information on FidoTabby Alert?
Will FidoTabby Alert continue to send me notifications after my pet is found?
How do I know the person contacting me about my pet is legitimate?
Is my personal information safe with FidoTabby Alert?
What information is shared with the community when my pet is missing?
Does FidoTabby Alert sell my data to third parties?
Can I delete my account or pet’s information after my pet is found?
Still Have Questions?
We’re here to help! Contact us via helpdesk@fidoalert.com
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Pets in Network and Counting

FidoAlert is a nationwide pet alert network that connects you to thousands of local Pet Finders. It's free to join, and can help being your lost dog or cat home safely.

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